Incident Reporting Process

Water Treatment Plant

If testing or other information identifies problems with the quality of our drinking water, we put our Emergency Action Plan in place.
The plan sets out how we respond to, and manage, water quality incidents. This includes consulting with NSW Health.  

We'll always notify you if there's a health issue relating to your drinking water.

Report any issues such as water leaks, faults or water quality via the Get in touch section of this website

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Waste Water Treatment Plant

If an incident is identified or reported, we enact our Incidence Response Management Plan and System Failure Procedures.

We place a high priority on protecting the environment and ensuring our operations minimise impacts on the environment and the community. We welcome your feedback at any time.

Report any issues such as faults, leaks, smell via the Get in touch section of this website